Refund policy

At Hollywood Cowgirls, we believe the best pieces are the ones with a little soul and a story worth telling. Our collections are thoughtfully gathered with an eye for turquoise, craftsmanship, Western style, and one-of-a-kind findsyou won’t see everywhere else. Because many of our treasures are handmade, limited, or truly one of a kind, all approved returns are issued as store credit rather than refunds to the original form of payment.

We want you to feel confident when you shop with us, so we’ve kept our return policy simple. Please review the guidelines below before making your purchase or requesting a return.

FINAL SALE ITEMS

Due to their unique, handmade, or limited nature, the following items are final sale and cannot be returned or exchanged:

  • All jewelry, including Native-made jewelry
  • All handmade and machine-made sterling silver pearls
  • Items marked Final Sale
  • Items purchased at 25% off or more, including promotional discounts, discount codes, and Live Sale markdowns
  • Gift cards
  • Pre-orders and special orders

ELIGIBLE RETURNS

Eligible merchandise may be returned for store credit when:

  • A return request is submitted within 14 days of delivery
  • The item is unused, unworn, and in its original condition
  • All original tags, stickers, and/or hang tags remain attached and intact
  • The item is not included in one of the Final Sale categories listed above

Hollywood Cowgirls reserves the right to decline a return if the item does not meet these requirements.

HOW TO REQUEST A RETURN

Please email shophollywoodcowgirls@gmail.com within 14 days of delivery with:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • Email address associated with your order, if different from the email you're contacting us from

Please wait for your return request to be reviewed and approved before sending merchandise back.

DAMAGED OR INCORRECT ORDERS

We carefully inspect and package every Hollywood Cowgirls order before it heads your way. If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we can review the issue and help make it right.

Please include your order number and clear photos of the item and packaging when contacting us regarding damage.

Requests submitted outside the 48-hour window may not be eligible for resolution.

STORE CREDIT

Once an approved return is received and inspected:

  • Store credit will be issued within 7 business days
  • Store credit is issued for the actual amount paid for the returned item
  • Original discounts are reflected in the credit amount
  • Store credit does not expire
  • Store credit may be used toward purchases online or during a Hollywood Cowgirls Live Sale

Original shipping charges and return shipping costs are not included in store credit unless the return is the result of an error by Hollywood Cowgirls.